Refund Policy
We value our customers and strive to ensure you are completely satisfied with your purchases. This Refund Policy outlines the terms and conditions for refunds on merchandise, media production services, and event tickets purchased through our website.
Merchandise:
1. Eligibility for Refunds:
• Merchandise must be returned within 30 days of purchase.
• Items must be unused, in original packaging, and in the same condition as when you received them.
• Proof of purchase is required for all returns.
2. Process:
• To initiate a return, please contact our customer service team with your order details.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3. Non-Refundable Items:
• Gift cards
• Downloadable software products
• Some health and personal care items
Media Production Services:
1. Eligibility for Refunds:
• Requests for refunds must be made within 14 days of the initial service booking.
• Refunds are only available if the service has not yet commenced.
2. Process:
• To request a refund, please contact our customer service team with your booking details.
• Approved refunds will be processed within 7-10 business days.
3. Non-Refundable Services:
• Services that have already been rendered
• Costs incurred for any preparatory work
Event Tickets:
1. Eligibility for Refunds:
• Refund requests must be made at least 48 hours before the event.
• Tickets for events that are canceled or rescheduled will be eligible for a full refund.
2. Process:
• Contact our customer service team with your ticket details to initiate a refund.
• Approved refunds will be processed within 7-10 business days.
3. Non-Refundable Tickets:
• Tickets for events that have already occurred
• Promotional or discounted tickets
General Information:
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you have not received your refund within the specified time frame, please contact your bank or credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [customer service email/phone number].
Contact Information:
For any questions regarding our refund policy, please contact us at - TOOLITPROMOTION@GMAIL.COM - We are here to help ensure your satisfaction with our products and services.
Cancellation and Rescheduling Policy:
To ensure we provide the best service to all our clients, we request that any cancellations or rescheduling be communicated to us at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee equivalent to 50% of the booked service cost.
Booking Policy:
A non-refundable deposit of 25% of the total service cost is required to secure your booking. The remaining balance is due upon completion of the video production.
Late Arrivals:
If you anticipate being late for your scheduled appointment, please inform us as soon as possible. Late arrivals may result in a shortened session time to accommodate subsequent bookings.
Service Modifications:
Any changes to the scope of the project should be discussed and agreed upon prior to the scheduled production date. Additional charges may apply for significant alterations.
Client Responsibilities:
Clients are responsible for providing any necessary materials and information for the production, including but not limited to music tracks, concepts, and location details. Delays in providing these materials may affect the production schedule.